Welcome to Giopato & Coombes Support section,
Quality control is maintained for all of our lamps and we make sure they are fully working before leaving our workshop ready to be shipped.
However, we are aware that accidental damage may be caused during shipping or installation.
Our goal is to identify the problem together and solve it as soon as possible.
Please download one of the troubleshooting guides and follow the given instructions:
Bolle - Flauti - Soffio - Softspot
*Please do not discard any packaging until the product is fully functioning.
Last updated 2025